All permissions granted in Chrome, but Loom says it can't access camera or mic

[Susan Rodriguez]

Just as I wrote above. It says it can't access it and I can attach a screenshot showing it. I don't have this issue in Firefox or Edge, just Chrome.

[Brittany Soinski]

Please get in touch with our support team by click the question mark button on the bottom right hand corner of your Loom account. They will be able to assist you!

https://www.loom.com/i/ceee36fda5a1427b8e4b1404d8921184

[Susan Rodriguez]

Thanks, I'll try it next time. I was able to use Canva.

[Alex Koxaras -Relational-]

Hi @Susan Rodriguez and welcome to the community,

Do you use any other extension on your chrome? This problem might be chrome or OS related and most likely has nothing to do with Loom, especially if you have no problem with other browsers. Are you using the latest version of chrome?

[Susan Rodriguez]

Thanks for responding. Yes it's the latest version. The other extensions are pretty basic:  Adblock Plus, Pinterest,  Glasp. I had used Awesome Screen Recorder before which worked fine. Loom is the only site I am having trouble with. Other sites/ext have no trouble with the camera or mic.