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All my videos are missing since the Atlassian integration

Ivy Blossom
Ivy Blossom
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December 17, 2025

Hi! I just logged in for the first time since the Atlassian/Loom integration. It appears that Atlassian has no record that I ever had a Loom account, all my videos are missing, there's no record of my upgraded membership plan that I've already paid for and I need to deliver a video in the next 15 minutes. Not a good first look Atlassian. Please help!

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Brittany Soinski
Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 18, 2025

Hi Ivy,

Please open a ticket with our support team so that they can troubleshoot! https://support.atlassian.com/loom/

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