Accounts help

[Maureen Esposito]

I have changed my business email and information. When I try to delete my old account, it says I can not. It will not let me update the account. I am about to have to flag this as fraud on my Credit Card because it will not let me update anything. All I need is LOOM app to change. There is no support line. No email. This is insane. 

[Kris Klima _K15t_ · Accepted solution]

Hi @Maureen Esposito 

Contact Atlassian Support at https://support.atlassian.com/contact/#/ - log in with the account you have access to. After you fill in the details and pass thru AI answers, you should see the option to create a ticket. On the bottom, there will be a link to start a live chat.

Alternatively, contact the billing support https://www.atlassian.com/company/contact/purchasing-licensing#/ 

From anectodal evidence, these account mishaps happen when users are transfered from the original Loom to an Atlassian account.

[Maureen Esposito]

It wants a URL or SEN or some # to do this, which I don't have. I have attempted to put in an invoice #, but that is not working either. 

[Kris Klima _K15t_]

@Maureen Esposito 

I equested Atlassian Support to look into this.

[Shalini Pradhan · Accepted solution]

Hello @Maureen Esposito ,

Good day! Welcome to Atlassian Community :)

Can you share your cloud site URL for us to create a support ticket for you?

[Maureen Esposito]

I do not have one that I know of. I was originally just a Loom subscriber. How do I find my cloud site URL?

[Shalini Pradhan]

Can you share your email address so that I can create a ticket?

[Maureen Esposito]

maureen@upannaway.com (Old Emai) 

maureen@maureenesposito.com (New Email)

[Shalini Pradhan]

A ticket has been created @Maureen Esposito , an engineer will reach out to you. Please keep an eye onn your email box ( maureen@maureenesposito.com )

[Maureen Esposito]

Hi, this issue has still not been resolved. Can someone please email me again at maureen@maureenesposito.com