I’m contacting you regarding an urgent billing issue that occurred today.
On [insert date] at 3:00 PM (Colombia time), I accidentally purchased the annual Loom plan instead of the monthly plan. This was an honest mistake during checkout. Within three minutes of the charge, I submitted my first support ticket to inform you of the error and request immediate assistance.
I want to clarify the following important details:
The purchase was made by mistake.
I have not used the account, accessed paid features, or generated any usage after the charge.
I have not canceled the subscription, as I need Loom to process the refund on your side and adjust the plan correctly.
My intention is simply to:
1) receive a full refund of the annual charge, and
2) subscribe to the correct monthly plan ($24 USD/month).
This unexpected annual charge represents a significant economic impact for me due to currency exchange rates in my country, which is why I submitted the request almost immediately after the transaction occurred.
Given the immediacy of the report, the lack of usage, and the nature of the mistake, I kindly request that you process the full refund to my payment method (Mastercard ending in 9986) and cancel the annual subscription on your side so I can start the correct monthly plan.
Please treat this request as urgent. I truly appreciate your help and understanding.
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