Hi @Mark Parkin ,
I am a highly skilled graduate with a degree in Computer Science (BS(CS)) based in Abu Dhabi UAE, and I hold the designation of an Expert Certified Atlassian Professional, bringing over a decade of expertise in the banking, financial, IT, and engineering sectors as a Certified Atlassian Consultant. I am also UAE, Liberland, and Estonia e-resident.
As a testament to my proficiency, I am recognized as a "Top Rated Expert" on Upwork, having dedicated more than 4700 hours to the platform in the same capacity.
Here is my profile
Over the course of my 18-year career in the IT industry, I have successfully implemented a range of Atlassian software, including JIRA, Trello, Confluence, JIRA Service Desk, and Bitbucket. Additionally, I hold certification as a Scrum Master (CSM).
Certifications:
- ACP-620
- ASB-615
- ASB-116
- CSM
Dashboard Sample
Confluence Sample
My diverse array of services encompasses:
1) Cloud Administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM).
2) Customization and configuration of Jira Service Desk projects, encompassing request types, screens, permissions, and workflows for agents and customers, as well as portals. This includes icon logo branding, workflow customizations, SLA, automation, and more.
3) Expertise in managing and customizing intricate workflows in Jira, covering validations, conditions, and post functions.
4) Managing issue types, screens, permissions, and security level schemes for custom projects.
5) Handling users, groups, project roles, global permissions, spaces, and global space permissions.
6) Efficiently integrating Jira/Confluence with Active Directory.
7) Expertise in installing, upgrading, and providing training on various third-party Atlassian add-ons, such as JMWE, JWT, Scriptrunner, Jira portfolio, Zephyr, Xray, Bobswift, big picture, Rich filters, SLA Time and Report, Profields, Email the issue, and more.
8) Providing comprehensive training to teams on effective usage of Jira and Confluence.
9) Managing and customizing Scrum and Kanban boards.
10) Expertise in managing Atlassian software and add-on licensing.
11) Creating and managing Jira reports and dashboards using the EAZYBI reports addon.
12) Setting up Confluence spaces, templates, file lists, and space permissions.
13) Handling migrations from JIRA/JIRA SD/Confluence cloud instances to the server, from the server to the cloud, and from server to server using configuration manager/JIRA Confluence BB Migration Assistant Addon. I am also experienced in cloud-to-cloud migration using cloud migration services.
14) Utilizing and configuring Automated Release Notes Jira addon to generate dynamic or manual release notes on Confluence pages based on predefined templates.
15) Implementing automation rules using automation for Jira addon without the need for coding.
16) Proficient in writing fields, behaviors, fragments, and scripts in Groovy scripting using the Scriptrunner addon.
I have provided my consultancy services to a diverse range of organizations and sectors on both contractual, permanent, and hourly basis, including:
1) Atlassian Partners
2) Top UAE and African Banks
3) IT companies based in the Middle East and worldwide.
4) US Homeland Security
5) Leading US digital streaming media companies
6) Top Australian digital and Bigcommerce agencies
7) Canadian top software and support agencies
8) Prominent American financial services agency with 10k users
9) Leading Brazilian telecommunication service providers
10) Renowned US CRM companies
I am available 40 hours per week, operating in both EST and CET time zones.
Thank you for considering my services. Please contact me if you need my services.
Sincerely,
Jawad Haider
hjawadhaider@yahoo.com
+971 56 703 8426
+1 (734) 233-9157
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