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Why the UI in Jira DC 10 when using atlassian-sdk is broken?

Piotr Buczek _Appfire_ August 22, 2024

Hello,

I'm a developer who is working on Jira DC apps. We are working on the apps using atlassian-sdk (with atlas-debug) and when we do this, it all loads successfully and everything works fine. However, when going to, for example, System settings in Jira we see some broken UI.

Screenshot 2024-08-22 at 09.17.08.png

For example we see some missing System info rows or in Outgoing mail we see that Select components are not populated with values.

Screenshot 2024-08-22 at 09.23.22.png Screenshot 2024-08-22 at 09.23.29.png

Seems like the issue happens only when using atlassian-sdk and it's not related to any specific app. For us it's an issue because in order to test the apps, we need to set up the Mail server, but we cannot do this because Service Providers and Authentication methods Selects are empty. Also we cannot see any errors coming from this problem (neither in the console or in altassian-jira.log) so we have no idea what is happening. The issue doesn't happen with Jira 9 (current version is 10.0.0-RC but also happens in the previous EAPs). Could you please help us with that? Has anyone experienced this?

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Piotr Buczek _Appfire_ August 26, 2024

Okay, seems like we managed to find the reason. The problem was that we were using an outdated atlassian-sdk version (8.0.16) and after updating it to the newest one - 9.0.2 the problem with broken UI disappeared :) 

In this case, the question can be closed :)

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