Why does Jira say I have no users left when I only have one so far with a limit of 10?

[Brennon Martin]

I have a Jira Software (Cloud) free account with a limit of 10 users. Currently, I have one user (myself), but at the top of the screen, there is an error saying I have no users left. We are about to begin a development project, and I need to add the team. How can I get this fixed when I have no access to Jira Support with a free account?

[Trudy Claspill · Accepted solution]

Hello @Brennon Martin 

Welcome to the Atlassian community.

A few other users have reported a similar problem. I have tagged your post to bring to the attention of the Atlassian team.

[Ste Wright]

Hi @Brennon Martin 

This is a known issue, which has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508

I'll close this one, but feel free to make a comment on the linked question or watch it, to receive email updates. But it has been mentioned to Atlassian already also by Trudy :)

Ste

[Asha Goyal]

Hello @Brennon Martin 

Yes, that is on going issue. May be you can raise support ticket with Atlassian.

Thanks