Users can't @ mention colleagues in ticket

[Kate Hunter]

Some people on my team cannot tag their colleagues in tickets. When I type in the "@" and type a name, the name turns blue and the that person if notified about the mention. A group of people on my team cannot mention people -the name stays as regular text. I have included an image of what it looks like for me, but the other team members do not get this blue text.

From my end, it looks like they have the same permissions access as the rest of the team. 

[Walter Buggenhout · Accepted solution]

@Kate Hunter,

Welcome to the Community!  This is usually happening because people don't have the global permission browse users and groups.

You can check that setting (if you have admin permissions) at <your site>.atlassian.net/secure/admin/GlobalPermissions!default.jspa 

Hope this helps!

[Kate Hunter]

Thank you for you quick response! I have reached to the admin at my company to see if they can manage this permission for me. Hopefully it works! Thanks again

[Pierre Rochefort]

This was very helpful for me. Just wanted to thank you for sharing this.

[Sashank Jain]

Super helpful

[Emma Lundén]

This helped me to, thanks :)!

[Team Logistics Sigma]

Me too! Great!

[Benjamin Høegh]

Very useful, a little question, what happens if a user try to mention a user there dosen't have permission to view the project?

[Shereen Magistrado]

Thank you!

[John Isherwood]

@Walter Buggenhout this was very helpful, thank you!

[Malene Vikkelsø]

@Benjamin Høeghusers are only able to tag users that have access to the project. If you try to tag a user that does not have access to that project the user will not show up as a tag-option.