Cannot view a custom field when I edit an issue

[Osama Al-Areky]

Hello,

I have added a custom drop list field to the issue menu but I don't find it when I try to edit the issue. What is the reason and how to solve that please?

Thank you,

[Aaron Pavez _ServiceRocket_]

Hi @Osama Al-Areky 

As AG mentioned, there are two things to check:

Custom field context

https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/

Screens

https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/

In Jira you can have a different screen for view, edit and create.

Probably you have edit and create and the new field is not in the EDIT screen.

Regards

[Osama Al-Areky]

I put it for all, edit, create, and view, still not appearing

[Aaron Pavez _ServiceRocket_]

Hi again.

Try the Find your field option under the action menu.

Regards

[Asha Goyal]

HI Osama Al-Areky

Kindly check 2 things:

• Have you set the context of the custom field
• You can also check the screens if it is different for Create and Edit operation.

Let me know if you have any other query.

Kindly accept and vote the answer if it helps.

Regards

Asha

[Osama Al-Areky]

Thank you for your answer but what does it mean the context? and how can i check the Create and Edit operations?

Thank you,