Project type "Software Project" missing since Jira 8.16 upgrade

[Yves Tremp]

Hi all

I did a Jira upgrade (from 8.15 to 8.16) and now I can not create any Projects with Type Software.

Existing Projects seems still to work.

I did some research, but did not find any answer. Already did a restart, checked the logs for errors.

Can someone help me? What more information are needed?

Best Regards

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Yves Tremp ,

please check that JIRA Software module is still installed after the upgrade.

Moreover, try to clean plugin cache and restart the application. 

Hope this helps,

Fabio

[Yves Tremp]

Hi @Fabio Racobaldo _Herzum_ 

Many thanks for your fast replay.

JIRA Software isn't install and trying to install it again does not help.

Any idea which Logs they meant in the error?

Regards

[Fabio Racobaldo _Herzum_]

Hi @Yves Tremp ,

I had a similar issue during a customer upgrade in the past and I spent a lot of time to install again the module after an upgrade. Try to :

• Stop instance
• Clean plugin cache
• Start instance
• Install JSD using obr or URL

Fabio

[Yves Tremp]

Hi @Fabio Racobaldo _Herzum_ 

Looks that this worked for me, without using install. Just cleaning the cache.

Many thanks!

[Cedrick DONeill]

Listed below are a few warning indicators of trolling: Asking someone why they are so upset in a patronizing or dismissive manner just makes them feel worse. Comments that are off-topic offend other users by www.assignmenthelper.com.au/law-assignment-help/ being irrelevant to the thread. Being unaware means that someone is seemingly untouched emotionally by anything directed at them.

[Yves Tremp]

Hi @Alexis Robert 

Just with the SQL it did not work. With cleaning the cache, it worked for me.

Many thanks for your help!

[Alexis Robert]

Hi @Yves Tremp , 

can you check in the Administration, in the Applications menu, that Jira Software is properly installed ? I've had this issue where after an upgrade I had to manually click on "Install Jira Software". 

Similar to this screenshot : 

Let me know if this helps, 

--Alexis

[Yves Tremp]

Hi @Alexis Robert 

Many thanks for your fast replay. 

Indeed Jira Software is not installed. I can click on install but i get an error which are refering to the logs. In the logs I can not find anything helpful.

Do you have an idea?

Maybe one question, There is no Jira Core Licenses need to run Jira Software? That would be a problem...

[Alexis Robert]

Yes Jira Core licences are not needed, that's not the issue here. I've had the problem before, it can also be because of the package you used to install Jira. 

You can try this SQL query to re-enable Jira Software : 

update pluginstate SET pluginenabled='true' where pluginkey='com.atlassian.jira.jira-software-application';