How to send out a notification to my team if an Issue stays for X days using the Project Automation

[Aswin]

Manual monitoring of all the issues has become quite a tough task for us.
We run a customer-centric project in Jira, Where users post their needs by creating tickets 
In the process, we might tend out missing few tickets which makes the ticket stays for a long time unresolved.

To resolve this we are trying to automate by creating an email notification to the team members if the ticket stays for few days without being updated.

I have tried using JQL, but looks like I get notified by the issue but not the current assignee (also my other my team members), Cause of that I was looking for the project Automation option in Jira. I have already triggered a rule which sends out mail when an issue is created using project automation. So just checking if it could help me with my current problem.

[Alexis Robert · Accepted solution]

Hi @Aswin , 

I have done something similar to notify the team when an issue stays in a specific status for 7 days using Automation : 

Let me know if this helps, 

--Alexis

[Aswin]

First, Many Thanks for this super quick turn around Alexis. Much appreciated :)

Voila !! 

A little bit of tweaking for our needs and that's it.  It worked !!

Thanks Alexis