How do I automatically assign a ticket based on status and role of the user

[Lauri Gardner]

We are using Jira server (v7.9.0#79000-sha1:3ca552e)

We have the status called Ready for QA Customer. 

However, we have several teams that use this status. Some of those teams use automation scripts based on status. We tried to auto-assign a ticket based on status, but it broke things with other teams. 

So what we are looking for is this:

A user who has a specific role or group, when changing the status to Ready for QA Customer it is automatically assigned to our customer lead.

Is this possible, and if so how?

[Tuncay Senturk]

Enhancer Plugin provides " Assign to a user in a role post function which may be helpful for your case.

[Alexey Matveev]

Do your teams work in the same project? If no, then you can make different workflows for each project and automate each workflow as needed by each team.

[Lauri Gardner]

In this case, our teams do work in the same project.

[Victor Mutambuki]

Lauri,

Use a post-function (Update Issue Field) in the transition, and enter the name of the user/group/role.

Victor

[Lauri Gardner]

Hi Victor, 

This is what options we have when it comes to post-operation functions.

Maybe I am missing something?

[Victor Mutambuki]

You're not missing anything. You've got it!

[Lauri Gardner]

Hah! Mind explaining it to me? 

Just for clarification I am not our Jira admin, my Chinese counterpart is but he's sitting behind a firewall with our Jira server so I am having to feel my way through this. 

So maybe more description, the better?

[Victor Mutambuki]

Lauri,

You've to be a JIRA admin to edit the workflow if the workflow is used in multiple projects.

In the transition before the status where you want the issue to be in, set a post-function to specify the person you want. Edit the workflow --> click on to the transition --> Add post function --> Select (Update Issue Field) --> See attached image on how to select user.

The Assignee of the issue will be set to "username" 

victor

[Lauri Gardner]

Hi Victor, 

Thank you for taking the time. 

The issue is not automatically assigning the ticket, but having it only come from a certain role. 

For example:

1. As role PM: If I transition to Ready for QA Customer Assignee remains the same

2. As role stager: If I transition to Ready for QA Customer Assignee changes to Customer Lead

Sorry if I am over-explaining. I just wish to make sure that when I go back to our Jira admin I've covered all the angles. 

[Victor Mutambuki]

Lauri,

Have 2 transitions going to the QA Customer Status. For example, one called, transition by PM and the other Transition by Stager. 

Another option is to have a screen on ONE transition where you can select the assignee.

Victor