Disabling participant email alert when they have been added in a request

[wutyi kyaw]

Hi,

I want to disable email alerts for whoever in email (/cc). When a request was sent with people in cc, service desk send "participant added" email to whoever in email (/cc). I want to disable it.

Thanks.

[Thomas B · Accepted solution]

If you go into your Service Desk Project and click on the "Project Settings" button, one of the tabs will say "Notifications". This is where you setup all Service Desk Notification's based on Events. Right now, you must have the group set to participants. Try changing settings here first.