Jira Cloud Webhooks don't retry

[Dmitrij Bučkovský]

Hi,

do you have any idea, why sometimes Jira Cloud webhooks resend request if the first attempt failed and sometimes not?

According to Retry policy I send 425 as a response, but not everytime Jira retries the request.

Best Regards,

Dmitrij

[Brant Schroeder]

@Dmitrij Bučkovský how are you determining that a retry attempt should have taken place?

[Dmitrij Bučkovský]

I'm creating users and when webhook is called, I'm checking user detail by ID with API. If API returns user without email (the value is '?') I return 425. Webhook is called again after 5+ minutes and email is present now. Problem was, webhook was not always called again.

However, I've reworked the logic, I call the API with setTimeout every 60*x seconds multiple times and this approach is working (API returns email after a minute of waiting).