JIRA vs HW repair management

[PhD4031]

Hello all,

I don't have a good knowledges on the JIRA tool as I’m using it as a common user for Software Problem Report tracking.
I'm wondering a set of question for a specific topic, if JIRA can do it and ease the follow-up during the equipment life-cycle.

I work for a company which manufactures some equipment and I would like to know if it’s possible to use Jira from the manufacturing step of a batch of recurrent units up to the maintenance activities (i.e. HW repairs).

Step 1/ During the manufacturing step, we need to be able to identify the following information:
- HW Part Number, Serial Number and Build Date of the main equipment including the parts (HW P/N, SN) used to build the main equipment
- Warranty period and associated warranty date
In other words, it's the ID card of the equipment and its associated assembled items

Step 2/ During the maintenance activities, we need to identify which assembled items is in default by for instance by able to tick dedicated root cause failure.
- Is it possible to define a list of foreseen root causes and update them thanks to the return of experience without losing data ?
- Is it possible to store the number of failure which have been raised on a dedicated Recurrent unit ?

Step 3/ In order to ease the report activity, is it possible to generate reports in order to have a clear synthesis of the number of failure on a dedicated equipment or on the complete park of equipment ?

By advance, thanks for your help and your answers.

Ph.D

[Kristján Geir Mathiesen · Accepted solution]

Hi @PhD4031 and...

Jira is very versatile, customizeable, and has very powerful workflow engine. So in general, I would say that these business requirements can all be fulfilled by Jira. Jira Service Management includes Insights (now being called Assets). You could probably create each unit with its serial number and info as an Asset. Then this asset is available for lookup and adding it to tickets that relate to that asset. I hope I am making myself understood on this :) Maybe you can find better info here.

HTH,
KGM

[PhD4031]

Thanks, I'll have a look on it