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Jira
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Customers are not receiving a reply mail

Customers are not receiving a reply mail

I have added Incoming mail.

When my customers sends a mail to that gmail, ticket is creating but they[Customers] are not getting any updates like issue created, issue commented.. etc

Note : All my Customer Notifications are in Enable Mode.

Please help me.. Urgent issue

2 answers

0 votes

@Vinu Yeah

My reporter is getting a issue created, Issue commented mail.

but Customer is not getting a reply mail.

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Hi @Madhu Reddy

How have you configured your customer on Jira? Like how will Jira know to send a mail to your customer. Is this a user picker or how have you defined this?

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If any one creates a ticket through mail.

he must get a reply mail by notifying that you created ticket! right ?

This is what i'm not getting

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0 votes

Is your SMTP mail server configured to send notifications?

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Thanks @Vinu

I am unable to get you.

If you don't mind.

can you please breif it ??

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