Hi Team,
We have a requirement that basically the problem we are trying to solve is that particular user needs to know when one of some custom fields are updated. We have asked the people making those changes in the jira ticket to tag user in a comment anytime they make a change but sometimes it is missed, so we were trying to see if there was some automated solution to notify user of those field changes - but not overwhelm user inbox.
We have JMWE, Script runner and JSU addons , and we are on jira server 8.20.6.
Thanks!
Hi @Lakshmi S ,
Using Email Issue-JMWE Post function or Comment Issue- Post function within event based actions you will be able to achieve your requirement.
Thanks,
Avinash
This is perfect @Avinash Bhagawati _Appfire_ . Thank you so much for your assistance. I used "Issue Updated" event. User was complaining they are started receiving lot of notifications.
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Hi @Lakshmi S ,
Thanks for your response on this. Can you please make sure to use "Issue Field Value changed" event with field you would like to monitor. Also, Issue Updated event triggers even if you make any modify any field in the issue. Probably, this is triggering the many notifications to users.
Additionally, for example in my above screenshot. Whenever the value of field "Change Type" has been changed to "Standard" then automation commented will added to the ticket.
Thanks,
Avinash
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Hi @Lakshmi S
I would suggest to set up a Scripted Listener using ScriptRunner.
This Listener would listen to the event 'Issue Updated'. And using Groovy you can check the changelog for the event.
GenericValue changeLog = event.getChangeLog();
for (Iterator<GenericValue> iterator = changeItems.iterator(); iterator.hasNext();){
GenericValue changetemp = (GenericValue) iterator.next();
String field = changetemp.getString("field")
if(field == "Acceptance criteria" || field == "Story points") {
fieldsChanged = true
}
}
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