where/how to access my customer's portal

[bkutsy]

My customers submit issues via email. I would like to have them be able to access and update their issues via the portal. where is that and how do I get my clients access to our customer portal? 

[Andy Rusnak]

Hi @bkutsy , 

Welcome to the Atlassian Community!  

You can access your customer portal via the portals site on your JSM instance.  It will be a URL like this: https://<baseURL>/servicedesk/customer/portals

You can also get a link to a specific portal via opening the Space in your Agent view, on the left side menu you should see an option for 'Channels', if you select that there will be an option to open the Portal for that specific Space.  

Best, 
Andy

[bkutsy]

thanks very much. I was able to access a portal at this location. Very helpful thank you.