we cannot able to tag customer in some tickets

not able to tag persons in sometimes. It is working fine in some time and not working some times.

1 answer

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It happens when Someone Else is also updating Content on the same ticket. Just refresh or clear your cache and it should be fine.

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Thanks @Dwaipayan Basu ,are you sure this is the only reason..? I am able to tag most of the times, but not always.

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Like • Dwaipayan Basu likes this

Most Likely

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