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unable to change the issue type and request type in JSM jira project

Prakhar Shukla
Prakhar Shukla May 17, 2023

Hi Team,

I got a business requirement where I have to change the existing issue type and request type of email request in JSM jira project.

Whenever I am creating new channel, it's only giving few options in existing request type only. I have to select another request type and another issue type which is not being enabled.

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Steve Long -Evelon-
Steve Long -Evelon-
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May 17, 2023

Hi @Prakhar Shukla

It sounds like you need to firstly add the new issue type, to the issue type scheme of the Jira Service Management project in question - check out the project configuration.

Only then, will you be able to select the new issue type for email requests.

Hope that helps - Steve.

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Prakhar Shukla
Prakhar Shukla May 18, 2023

Hi @Steve Long -Evelon- , I already have 10 types of issues in the Project. but none of them being enable for select..

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