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transition screen and approvals

Mohamed Saad Taha
Contributor
October 18, 2023

Dears,

I Configured approval in certain workflow phase with user have JSD license and he is approve from agent portal not from customer portal but the issue i configure also transition screen to allow approval to assignee agent to that issue while approval but it is not pup-up while approval.

 cause Iam doing some post function and conditions based on the assignee filed 

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Mohamed Saad Taha
Contributor
October 19, 2023

Is there any ideas please ?

Mohamed Saad Taha
Contributor
October 19, 2023

Dears

there is no hope to prompt the approver to select assignee ?

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