t

[Rory Aptekar]

t

[Parvaneh Zand]

Hi @Rory Aptekar ,

I had the same issue,I used Project Automation (Automation for Jira) to send Email to approvers.

If mail subjects contain Issue-Key, replies on them, could be recieved as a comment on Issue.(remember that those comments are added by a Unique/Default user, for example Jira Admin)

You also need to add incoming mail handler. Documentation is here:

https://confluence.atlassian.com/adminjiraserver082/creating-issues-and-comments-from-email-974356692.html

Then with another trigger on Project Automation, issue is transitioned and approved when the comment contains specific word. (e.g. "Approved" )

You can add condition to automation using JQL,

and to search for comments containing words or added by someone with JQL, you'll need ScriptRunner plugin.

So it is a little complicated but could be done by adding one or two plugins.