setting up an email

[Eric Graham]

Is there anyway to use a distribution list email address as the address for JIRA service desk?  When I see to add custom address it requests a password.

[Olga Videc]

Hello @Eric Graham 

I'm afraid it's not possible, I had the same issue. 

You can add mail forwarding to the distribution list.

But what is your goal with this distribution list? Mybe I can help.

BR, Olga

[Eric Graham]

Hi Olga,

We are looking to migrate to JIRA service desk from our other ticketing system and we use support@*****.com which is a distribution list.  We would like to continue using this if possible.  

Thanks,

Eric