service desk

[Chag]

i have a service desk and everytime a user creates a ticket the team does not get a notification. What should i check to make sure we receive emails when tickets are created?

[Chag · Accepted solution]

i figured what the problem was the management set up the wrong alias.

[Andrew Wolpers [BlackPearl PDM]]

Each Service Desk is tied to a project. What does the project's notification scheme dictate? The Norification Scheme should have "Issue Created" filled in with the person(s), group(s) or roles you would like notified on creation.