requestStatus = CLOSED_REQUESTS

[Eusebiu Gancea]

Hello,

I’m trying to retrieve all Jira Service Management tickets that have the “Completed” status in Jira using the JSM Request API.

I’m currently calling:

/rest/servicedeskapi/request

with:

params = {
    "serviceDeskId": 7,
    "requestStatus": "CLOSED_REQUESTS",
    "requestOwnership": "ALL_REQUESTS"
}

However, not all Jira tickets with status Completed are returned - some appear in the response, while others do not.

Could you please clarify:

• Whether CLOSED_REQUESTS is the correct requestStatus to retrieve Jira Completed tickets

• Or if there is a different recommended way to fetch all Completed Jira tickets via the JSM API

Thank you,
Eusebiu

[Nico Maikranz · Accepted solution]

Hi @Eusebiu Gancea ,

you could also use the Jira API to search for your JSM work items via JQL:

The Jira Cloud platform REST API

This will also work for JSM work items.

Best regards

Nico

[Nico Maikranz]

But as @Fabio Racobaldo _Catworkx_ mentioned.

You should also check if your work items have a resolution set. Otherwise they wont appear in the request status "CLOSED_REQUESTS".

[Eusebiu Gancea]

Thanks

[Fabio Racobaldo _Catworkx_]

Hi @Eusebiu Gancea ,

please could check if tickets in Completed status that don't appear on the response have a correct resolution field and resolved date set?

I'm my opinion CLOSED_REQUESTS are ticket that are resolved on jira backend side.

Please let me know,

Fabio

[Eusebiu Gancea]

Thanks mate. I used the wrong API call, now is solved