"Some of the set fields aren't available" error in Jira Cloud Automation

[Edu Verde]

Hi y'all!

I've created a new custom field (paragraph type) and a new automation rule in order to get the comment body using {{comment.body}} instruction and that's working fine.

The problem occurs only with some worktypes. 

I get the "Edited work item successfully, however some of the set fields aren''t available. Fields ignored: {0}" message error from Audit Log section.

I've read that the new custom field should be present in the Edit/View Screen (https://support.atlassian.com/jira/kb/some-of-the-set-fields-arent-available-error-in-jira-cloud-automation/) and it is, but it's still not available.

Idk how to proceed.

Thx in advance.

[Tudor Tofan · Accepted solution]

Hello @Edu Verde ! 

Besides being on the Edit screen, the field also needs to be added in the Field Configurations which are used by those work types.

Go to the Field Configuration Scheme of the project and check which Field Configurations are being used by those work types.

Then head into each Field Configuration and add the field

[Edu Verde]

Hi! @Tudor Tofan thx for your quickly reply.

I've been using a single Field Configuration where it's already present my custom field "último comentario" (trans: "last comment")

[Marc -Devoteam- · Accepted solution]

Hi @Edu Verde 

Is the field set on the (edit) screens used by the work types in the project the rule is acting on?

Is there a specific context set on the custom field, check the field context, is it not limited to certain work types or projects?

[Edu Verde]

Hi @Marc -Devoteam- 

The field is set on the edit screens used by the work types present in the project, and there's no specific context, it's available for 1 space too, the specific one, for sure :)

it's in spanish but you can see the "pantalla de visualización/edición" as View/Edit screen from the differents work types.

It should be working for any work type as there's no limited to a specific list.

[Marc -Devoteam-]

Hi @Edu Verde 

But are the Screens you highlighted also in a screen scheme that is used in the work type screen scheme on the project?

A field can be on a screen, but is the screen in a screen scheme and is that screen scheme used in the work type screen scheme of the project?

Otherwise open an work item on the project and use the option where is my field, this should provide the information what might be wrong.

[Edu Verde]

Hi @Marc -Devoteam- 

I've checked all the screens/screens schemes by work types, even I've checked one by one all of the request type we have, and the field always is there. 

I realised that the field appears on new work items but not in the existing ones whose are in one of the completed status, so, my bad. These that are "pending" showns the new custom field too.

Sorry and thx.

Idk that, I was expecting to see the field on the completed items too.

[Marc -Devoteam-]

Hi @Edu Verde 

Probably there is a property set on the workflow stauts, that prohibits editing of completed issues.