"Page unavailable"and "Sorry, we can't find this Cloud URL"

[Alexey Dorofeev]

Hello
On February 11, 2026, I was unable to log in to my profile. On the page 

https://mysitename.atlassian.net I see "Page unavailable."
On the page https://support.atlassian.com/contact/#/, I enter "https://mysitename.atlassian.net" (or mysitename.atlassian.net) and see "Sorry, we can't find this Cloud URL." I can't contact support to file a request. What could be the problem? How can this problem be solved? How do I contact technical support?

Please help me.

[Shalini Pradhan]

Hello @Alexey Dorofeev ,

Good day! Welcome to Atlassian Community :)

Can you share your concerned cloud site URL so that we can check?

[Alexey Dorofeev]

Hello, @Shalini Pradhan 
Yes, sure. My cloud site URL: https://alexeydorofeev.atlassian.net/

[Shalini Pradhan]

Hello @Alexey Dorofeev ,

Good day! We checked and the site was deactivated due to inactivity on Dec 12, 2025 and then deleted on Dec 26, 2025

Thank you

[Alexey Dorofeev]

Hello, @Shalini Pradhan ,

This is strange news. I visited the site on Dec 11, 2025. Why was the site deactivated on Dec 12, 2025 and deleted? How can this problem be solved?

[Mohanraj Thangamuthu]

Hello, Good day. Please create a ticket with our billing team at https://support.atlassian.com/contact/ and our team will help check the available options for this site. Thanks!

[Alexey Dorofeev]

@Mohanraj Thangamuthu I can't did it. On the page https://support.atlassian.com/contact/ I enter my cloud site URL: https://alexeydorofeev.atlassian.net/ and see "Sorry, we can't find this Cloud URL."
I wrote about this above

[Marc -Devoteam-]

Hi @Alexey Dorofeev 

Where you using a Free subscription instance, if you did and not use it for an amount of time you should have received emails on deactivation of this site.

If you are not the admin, the admin of the site would have got these. Can you access admin.atlassian.com.

If this instance is deactivated to long all information will be deleted.

I will ask an Atlassian agent to look at this post, this can take up to two business days. Keep an eye on this post.

[Alexey Dorofeev]

Hi, @Marc -Devoteam- ,
Yes, I use a Free subscription instance.
On December 11, 2025, in the correspondence regarding the request CA-3831747 I received a response "Your site has not been deactivated.".  I haven't received any notifications since then.
In February I tried to continue the correspondence on this request, but it is closed.
Thanks, I'll keep an eye on this post.