"Jira Cloud for Excel" plugin connectivity issue

[Prashant Chaudhari]

"Jira Cloud for Excel" plugin is not connecting to the respective Atlassian account. It is giving an error which says "We can't load this add-in because we couldn't connect to the catalog". How to fix this problem? 

[Ajay _view26_]

Hi @Prashant Chaudhari 

As @Arkadiusz Wroblewski  pointed out you can try the option..Also have a look at this documentation - https://support.atlassian.com/jira/kb/connection-issues-in-jira-cloud-for-excel/

[Arkadiusz Wroblewski]

Hello @Prashant Chaudhari 

Try disconnect and reconnect the Jira site in the add-in settings.

[Paul Glantschnig _Appfire_]

Hi @Prashant Chaudhari,

As the others have pointed out, that specific error ("We can't load this add-in because we couldn't connect to the catalog") is typically a Microsoft Office issue rather than a Jira one. Office can't reach the add-in catalog to load the plugin.

A few things to try beyond what's already been suggested:

• Clear the Office cache: Close Excel completely, then delete the contents of %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\ (Windows) or ~/Library/Containers/com.microsoft.Excel/Data/Library/Caches/ (Mac). Restart Excel and re-add the add-in.
• Check your network: If you're behind a corporate proxy or VPN, make sure *.officeapps.live.com and *.cdn.office.net aren't blocked.
• Try Excel for the web: Sign into https://www.office.com, open a workbook, and install the add-in there. This rules out local desktop config as the cause.

If the connection issues persist and you need a reliable way to work with your Jira data in a spreadsheet format, you could also consider a different approach entirely: working in a spreadsheet view directly inside Jira.

So, if you're open to solutions from the Atlassian Marketplace, you may want to have a look at JXL for Jira. It gives you a full spreadsheet/table view of your Jira data right inside Jira, with inline editing, sorting, filtering, and copy-paste, much like you'd do in Excel. Since it runs natively in Jira, there are no external plugin connectivity issues to deal with. You can also export your data to Excel whenever you need to.

Disclosure: I work for the team that builds JXL.

Hope this helps,

Paul

[MobilityStream]

Hi @Prashant Chaudhari ,

That specific error usually means Office can't reach Microsoft's add‑in catalog, not Jira. The quickest things to try are:

1. In Excel, go to Insert > My Add‑ins > Manage My Add‑ins, remove "Jira Cloud for Excel”, then add it again from the Store. (in the desktop version you may find the add-ins option on the Home ribbon).

2. Make sure Excel can reach the Office Store endpoints (no VPN/proxy/firewall blocking), and that you're signed into Excel with an account that's allowed to use store add‑ins.

3. If your tenant admin manages add‑ins centrally, ask them to re‑deploy the "Jira Cloud for Excel” add‑in from the admin center.

I'm with Mobility Stream, and we build a paid alternative called Excel Online Integration for Microsoft 365, which talks directly to Jira via API rather than through the Office catalog. In practice that avoids a lot of these catalog/add‑in store glitches and tends to be more reliable for bigger teams and scheduled exports. It also supports updating Jira issues directly in Excel. The trade‑off is that it's a marketplace app, not a free built‑in add‑in.

Kind regards,

The Mobility Team