permission to create integrations without being added to a team in JSM

[vijaykumar s Biradar]

Hi team,

In Opsgenie, it’s possible to create integrations without being added to a team (and thus avoid receiving alerts).
Is there a way to achieve the same in Jira Service Management (JSM)? Specifically:

• What permission or role is required to create/manage integrations in JSM without being a team member?
• Is it possible to grant this permission without adding a user to the team and without them receiving alerts?
• If not, is there a recommended workaround to allow integration management without unnecessary alert notifications?

[Gunjan Kumar]

Hi Vijay,

In Jira Service Management (JSM), permissions to create and manage integrations depend on the integration scope:

Team-level integrations
To create or manage a team-level integration, you must be a Team Admin for that team. This requires being added to the team.
Atlassian documentation confirms that only team admins can add integrations from the team’s Operations settings.
Reference:
https://support.atlassian.com/jira-service-management-cloud/docs/add-an-integration-team-level

Global (site-level) integrations
To create integrations at the global level, you must have Jira Service Management admin permissions. Team membership is not required in this case.
Reference:
https://support.atlassian.com/jira-service-management-cloud/docs/add-an-integration-site-level

At this time, there is no supported way to grant permission to manage a team-level integration without adding the user to the team. Unlike Opsgenie, JSM does not provide a separate integration-management role that excludes team membership or alert visibility.
Hope this helps clarify.