my team has an automation in place but the issue is the field is not populating

Hi Bill where can I see the version? the software is for tracking tickets 

When you look at the URL in your browser address bar, does it look like this, ending in .net:

myCompany.atlassian.net

• If so, you are on Jira Cloud
• Otherwise, you are likely on Server or Data Center, which are essentially the same for the automation part of this question

Ah gotcha, I just checked and its saying ".jspa" or just a normal ".com"

Okay, so not Jira Cloud. 

When you post the other requested information about your rule the community will be better able to help.  Thanks!

Bill here is a screenshot of an automation I have and the date from the parent ticket are not populating correctly within my teams ticket here. Any advice you could give?

@Alexander Rodriguez -- Thanks for that image of the rule as it helps identify some follow-up things to check...

#1) Does your JQL in the scheduled trigger check if the issues have a parent Epic?  If not, that condition could be passing even when there is no parent.  So, either add to the JQL or add a condition test on the Epic field is not empty.

#2) Smart values are name, spacing, and case-sensitive, and do not always match the field names shown on the screen.  Did you confirm the smart value is correct for the fields "GA Date"?  

You can find that by looking at an example issue, and also find the custom field ID, when needed, using this how-to in the documentation.  The basic steps are:

• pick an example issue with your field
• use a browser tab to call the REST API to look at the issue's fields, smart values, and custom field IDs which are visible to rules 
• search on the page, such as with Control-F to find your field

#3)  How are you setting the value of the fields: using the "copy from..." in the Edit Issue action or using smart value expressions?

When using smart value expressions, ensure you use the correct format to set a date-only field, such as this:

{{issue.GA Date.jiraDate}}

Please try those changes and let me know what you observe in the results and log.  Thanks!