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{{issue.request.url}} returns nothing

Ryan Hormann October 23, 2025

I am trying to put a url for the users request in an automation rule email. When I use {{issue.request.url}}, it returns nothing. I tried looking it up and it says that the request type is just blank when it does this, but it is not blank. I haven't found an answer by searching myself. Thanks!

1 answer

1 vote
Mikael Sandberg
Community Champion
October 23, 2025

{{issue.url.customer}} is the correct smart value to get the portal URL for the request.

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