how to set like this Once we create a ticket and it gets routed to me and I work on the ticket and

[Charan J]

how to set like this Once we  create a ticket and it gets routed to me and I work on the ticket and close it , then you should get an email about the ticket closure.

[Kevin Gérard]

Hi Charan, 

There's some differenent ways in how to achieve this. 
Though some depend on which addons you have installed. 

Automation for Jira migth give you most overlapping controll, cross spaces & configurations. 
While use the post functions in the Workflow might give you more specific and reliable outcome. 

Your question here is a bit limited in content, so it's a bit tricky to give exact suggestions in how to tackle it ;) 

[Christos Markoulatos -Relational-]

Hi @Charan J welcome

You can set this up by going to your JSM project settings, clicking on Notifications, and making sure the "Issue Resolved" or "Issue Closed" event includes the Reporter in the recipients list, this should already be configured by default in most JSM projects. 

Hope this helps!

[John Funk]

Hi Charan - Welcome to the Atlassian Community!

There are at least 3 ways to do this. You can create an Automation Rule to send a custom email to users. You can use the Customer Notifications under the Space Settings and turn on (or off) the notifications that happen. And third, you can use the Notifications Scheme (Internal Notifications) to send the email.