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how to remove the projects from more portal option

Abilash November 9, 2025

image (6).png

the above projects should not show in the main portal options

2 answers

2 votes
Trudy Claspill
Community Champion
November 9, 2025

Hello @Abilash 

Customers will see only the projects that they have permission to see. 

Refer to this documentation for managing customer access via the portal for projects.

https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/

 

You will need to review the Channel Access settings within the Project Settings for each project, and the Customer Access Settings at the site level.

1 vote
Christopher Yen
Community Champion
November 9, 2025

Hi @Abilash

There is an option to hide portals from the home page under "Manage topics and portals" 

From the portal home page click Customize > Manage Topics and Portals then click the eye icon on the portal you want to hide.  

2025-11-09 17_51_48-servicetitan.atlassian.net_servicedesk_customer_settings_portal-reorder.png

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