I want a description to be pre populated on the request form of a particular request type in jira service desk . This description will help the customer with the instructions to raise a request.
Hi Rajkumar,
You can add instructions on each request type.
Please, go to Project settings > Request types > Click on "Edit fields" for the desired request type and then you can add the description.
Please, give it a try and let us know how it goes.
Regards,
Angélica
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