filter for viewing all jira requests
Hi there
I was wondering is there any way to disable or restrict the filters on the requests view on portal where users see all the requests in the organization. I can't find the exact page in the projecy for that
2 answers
1 accepted
Hi @Amanpreet Singh,
There are no settings to disable the filters. However, they are restricted by default. People are only able to see requests:
- they created themselves
- that are shared with them individually
- that are shared with an organization they belong to
First of all, make sure that you don't assign people to organizations they don't belong to.
Second, there is a global setting in Jira Service Management that enables/disables ticket sharing with peoples' organisations by default. You can find that under <your site>.atlassian.net/secure/admin/SDConfiguration.jspa - organization management:
By setting Should new requests automatically be shared with a customer's organization to 'no', you avoid that every created ticket becomes visible to all people of that organization.
Hope this helps!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.