email not receive for account recovery after 24 hours

[Sarah Kubba]

hi 

plz to check why this account cannot recive email for recovery 

maha.kamal@zain.com

[Fabio Racobaldo _Catworkx_]

HI @Sarah Kubba ,

my suggestion is to raise a support ticket to Atlassian support https://support.atlassian.com/contact/

Hope this helps,

Fabio

[Sarah Kubba]

thank u dear, but i tried and the request not sent keep loading 

let me try now 

[Joseph Chung Yin]

@Sarah Kubba -

As suggested by @Fabio Racobaldo _Catworkx_ , the best option is to contact Atlassian Support team and they can access the backend system logs to determine the possible cause of your issues.  Another thing you can also look into is to determine if the person in the zain organization if their organization have any restriction which is blocking the email notification from JSM to be processed.  On the other hand, it could also be caused of the person has setup some filtering rules in hi/her email clients that have filtered the notifications to some other locations.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.