display multiple fields in a single line - table like format - for service desk agent

[Vasco]

Hi!
I'm wondering around searching for a solution for my service desk agent view layout, the problem is as follows:

- I'm collecting some customer information in a form that for each reply it has a custom field.

On the agent side, I would like to show in the same line the submitted information and additional fields to the agent fill in, and do to some computation. Currently, I can only put one field per line.

To be more visual, it would look like this:
<Label> <Client Reply> <Agent information> <Agent information> <Computed field>
<Label> <Client Reply> <Agent information> <Agent information> <Computed field>
etc...

What would be your best solution to display the information in this format?

I have found several plugins to mimic excel, I will test them, but is there any other solution?

[John Funk]

Hi Vasco,

Unfortunately, a third party plugin from the Atlassian Marketplace is the only way to achieve what you want. 

[Pallavi Shirodkar]

Hi @Vasco 

Your current restriction is matched by Jira Service Management Cloud's default setup, which only permits one field per row and does not natively support multi-field row layouts in the agent view. Multiple fields cannot be positioned side by side in a single line without the use of additional apps or development, although the normal field layout can be changed to rearrange fields or make them visible or necessary for agents. ​

Top Choices for Tabular/Excel-like Multi-Field Layout Apps: A number of marketplace apps (such as "JXL for Jira" and "Table Grid Next Generation") imitate Excel and let agents see and modify data in tabular form, including field displays that are multi-column and row-by-row. These plugins are frequently used for complex field layouts in Jira Service Desk projects and are the most dependable option for your needs. ​

Hope this helps.