cancel my subscription.

[이정범]

I want to cancel my subscriptions for Jira and Jira Service Management and delete my billing card.

I tried to delete my billing card, but it says I cannot because there are active subscriptions. I couldn't find the cancellation option, so I tried switching to a free plan, but it still shows as Standard and the subscription remains active.

Please cancel the subscriptions for both services and delete my billing card before the next billing cycle.

[Trudy Claspill]

Hello @이정범 

Welcome to the Atlassian community.

You can find guidance on cancelling a subscription here:

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

Make sure you are following the instructions that match the Billing Experience for your Organization.

If you want to work directly with Atlassian then you should complete the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Your post here is in a user community. We are users of our own subscriptions to Atlassian products  We don't have access to your subscription so we are not able to provide any direct help.

[이정범]

I have the Billing Admin role, but I don't see "Select more actions > Cancel subscription". I only see "Manage customer contacts".

[Trudy Claspill]

I recommend that you contact Atlassian Billing Support directly to get assistance.

https://www.atlassian.com/company/contact/purchasing-licensing#/

As users of our own subscriptions we cannot access your subscriptions to help you directly.