{{attachment content}} value meaning

[Vera Valshonok]

Hi!

In one of the automations where we set duplicated and fields that should be in a ticket duplicate , on for one of the fields Severity we have added this value 

{{attachment content}}

now it shows an in the automation but i can not figure out what does this value do, maybe you can advice? Thanks!

[Joseph Chung Yin · Accepted solution]

@Vera Valshonok -

Based on my understanding/experience, I don't believe one can use smartvalue for attachment content unless you are getting this syntax from some other third party add-ons.  It is not available out of the box.

Take a look at the following reference page on smart values for issues -

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/  look for {{attachment}} section for the available values.

What is your reasoning on duplicating the attachments?

Please advise.

Best, Joseph Chung Yin

[Vera Valshonok]

we duplicate tickets depending on environments for different customers

[Vera Valshonok]

but attachments never duplicate. 

[Joseph Chung Yin]

@Vera Valshonok -

So you want to duplicate the source issue's attachment to the new duplicated issue?  

If so, why don't you just use the "Clone issue" action.   If you are using the Create issue action, both of those actions allows you to specify the field that you want set and using the source issue's value/content.  

Example  Clone Issue action

Please clarify on why you are trying to set "Severity" field with Attachment information?

Best, Joseph