With the new navigation, how do I invite customers to the Jira Service Management Project (Cloud)

[David Kelly]

The Customers tab is no longer there on the new navigation. How do I invite people with the new navigation?

[Dan Breyen · Accepted solution]

Hi @David Kelly welcome to the community.  The "Customers" and "Organizations" have moved under a new menu item under your JSM project called "Directory".  You should be able to continue to invite your new customers from there.

You can also get there from Settings / Products / Jira Servicie Management / Organizations and then use 'Add Customes' for the specific Organization.

Hope that helps.  

[David Kelly]

Found it.  Thank you!

[Dan Breyen]

Looking at JSM today, it appears that 'Directory' has been renamed 'Customers' and you can access 'Customers' and 'Organizations' from there.

[Mila Hofmann]

Do you know by any chance, if the required role changed with this UI-update? When I set up our JSM, it was enough to be a Project Admin to access this menu and create / manage customers -> not anymore. Do I now need to be licensed as an Agent or any other role?