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With the new navigation, how do I invite customers to the Jira Service Management Project (Cloud)

David Kelly
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June 17, 2025

The Customers tab is no longer there on the new navigation. How do I invite people with the new navigation?

3 answers

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Dan Breyen
Community Champion
June 17, 2025

Hi @David Kelly welcome to the community.  The "Customers" and "Organizations" have moved under a new menu item under your JSM project called "Directory".  You should be able to continue to invite your new customers from there.

You can also get there from Settings / Products / Jira Servicie Management / Organizations and then use 'Add Customes' for the specific Organization.

Hope that helps.  

David Kelly
I'm New Here
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June 17, 2025

Found it.  Thank you!

0 votes
Dan Breyen
Community Champion
June 20, 2025

Looking at JSM today, it appears that 'Directory' has been renamed 'Customers' and you can access 'Customers' and 'Organizations' from there.

0 votes
CapCut Template
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 17, 2025

Can i add this Jira to my personal projects like CapCut Download

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