Currently there are limited touch points between the two:
- Escalating Incidents to Major Incidents to be reflected in OG
- Creating Alerts in OG from Issues in JSM
- Creating JSM issues from OG Alerts
- Adding a comment to an existing JSM Issue from an OG Alert
- Resolve a JSM Issue from an OG Alert
This is what it is currently limited to. However, clients are wondering if this will improve to do things like:
- Auto-assign JSM Issues based on OG On-Call schedule
- Pass OG Alert parsed info to JSM Issues on creation
- Natively integrate these so we dont have to create an integration setup
- Pass JSM field values to OG Alerts/Incidents
Does anyone have work arounds for auto-assigning JSM Issues based on On-Call users in OG? Or for passing Alert data to JSM Issues? I figure with a webhook/api/automation rule this may be possible?
