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Why is basic authentication missing from Email Channel Options?

Deleted user
March 29, 2022

Good afternoon,

I setup a project for the Jira Service Desk. I want to be able to have a user email our support email and it automatically create tickets. When I go to Email Requests, and add an email channel I only have options for Google, Microsoft, and Yahoo. I have a hosted exchange, but its not hosted with Microsoft. Where is the basic authentication option?

I tried creating an OAuth 2.0 setup but this app is internal so it seems when I try to connect via the OAuth I get an error saying "We couldn't connect to your mail server"

These are the options I currently have:
screenie.png

2 answers

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Answer accepted
Jack Brickey
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March 29, 2022

in cloud we have "other". Is this not available in Server?

2022-03-29_16-34-47.jpg

Deleted user
March 29, 2022

This is what my options look like...screenie.png

Artur Moura
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 3, 2022

Hey @Jack Brickey and @[deleted] ,

The Other option is not showing up on the Server version because of this JSDSERVER-11219 BUG, which will be fixed in the next 4.22.2 minor version

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Deleted user
April 3, 2022

Thank you for this update!

Like • Artur Moura likes this
0 votes
Deleted user
March 31, 2022

Anyone else that can assist? Seems like something is missing…

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