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Why do I need global admin permissions to add a customer via API?

JamesGeddes
JamesGeddes
August 6, 2020

Hi everyone,

Further to

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post

On an account that has been granted project admin permissions, but not global admin permissions,

  • As a human using the UI, I can add a new customer
  • As a bot using the API, I can not add a new customer

What is the reason for this disparity?

Thanks!

James

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 23, 2020

Hello James,

Thank you for reaching out to Community!

I saw that you created a ticket with our support related to the same question and they created a feature request suggesting improvements for that.

I'm sharing the feature here in case other community members have the same question.

Regards,
Angélica

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Ajay _view26_
Ajay _view26_
Community Champion
August 6, 2020

The reason is because The organization concept in Jira ServiceDesk is a global entity rather than a project level entity . (Customers ultimately are  linked to Jira ServiceDesk Organization(s) )

Cheers

AJ

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JamesGeddes
JamesGeddes
August 6, 2020

Not sure I follow - why is the same account allowed to add a customer as a human?

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Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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