Why can't I change the default language in the Language Support?

[JConstantine]

I need to add 2 languages to the Customer Portal in the Service desk. I did so, set those languages as Available to customers, but the Change default language button is disabled anyway. How can I change the default language then?

[Angélica Luz · Accepted solution]

Hello @JConstantine,

Thank you for reaching out to Atlassian Community!

In order to change the default language, the desired language must be "Up to date".

Please, make sure that everything was translated into the two languages you added to the project.

• Providing help in multiple languages

To set the default service desk project language:

1. From your service desk project, go to Project settings > Language support.

2. Select your preferred language.

3. Review your language's translations and confirm they are up to date.

4. Click Save.

5. Toggle the slider so the language is Available to customers.

6. Select Change default language.

7. Choose your required language.

8. Click Change.

Regards,
Angélica