Why are these docs showing, and why the red padlock?

[Victor Aguiar]

Beginning an effort to set up a knowledge base in JSD. In this screenshot of an issue, I don't get why these documents are showing as related, as none of my labels, nor the title, should cause this. Also, I don't get why the red padlock on them. They are not restricted.

Any help?

[Victor Aguiar]

Thank you, Victor. The link provided the solution for the padlocks.

It's not really a problem, but I can't say what word in the title would have displayed these articles. They're not relevant to the question.

-- Victor

[Victor Mutambuki]

Victor

I suspect that the articles are showing because they're related to a word in your ticket title.

Secondly, Does the customer account exist in Confluence?

Please see link
https://confluence.atlassian.com/jirakb/in-jira-service-desk-knowledge-base-articles-have-a-red-padlock-for-certain-users-and-cannot-be-shared-902497388.html

Victor