Why am I not receiving calls/texts when I am on call?

[Garski Trevor]

Hello, I am curious about some things about JSM. I am new to receiving alerts in both JSM and opsgenie. To my knowledge (my notification settings match with the rest of the team who does get called), I have the right high priority notification rules set up for my account. However, the only items i get called and texted for are for on-call schedule start/end alerts. I wish to receive calls for these critical alerts as I have set them up. I have the contact information as a contact on my phone and set notifications for that contact to "priority." All calls and texts should never be blocked on my phone. 

[John Funk]

Hi Garski - Welcome to the Atlassian Community!

Can you share a screenshot of your escalation policy for the Team you are on? And you are part of a Team in Jira correct? 

[Garski Trevor]

Thank you! I actually think my issue has been fixed. I think it is partly due to my team's migration from opsgenie to JSM. I didn't change anything with my alert rules or my contact information and now I am able to receive phone calls. Thanks for responding! 

[John Funk]

Great - glad to hear!