Why am I being shown so many resolutions?

[Antonia]

Is it possible that if I select “Closed”, the resolution is then automatically “Closed”?
Because now I have double work: A closed ticket, I still have to assign the resolution “Closed”.

[Charlie Misonne]

Hi @Antonia 

Yes that's possible!

Your Jira admin can configure the workflow transition with a post function to set a resolution automatically.

Of course, other resolution values can sometimes make sense.

To limit the amount of available resolutions the workflow properties jira.field.resolution.include and jira.field.resolution.exclude can be used as explained on Use workflow properties | Atlassian Support

[Antonia]

Hi @Charlie Misonne 

thank you, but somehow the resolutions that I had actually excluded are still displayed. Do you have any ideas about this?

[Bob Dalm]

Are you clicking on the transition for which you are configuring the transition properties?

Also - it is good to be aware of the difference between status and resolution; the resolution will tell you how/why a work item has been closed (e.g. because the work has been done, or because it was a duplicate of an existing item). 

Finally, your Jira admin can also remove (or add) resolutions - but this will apply to your entire environment. 

[Antonia]

Hi @Bob Dalm , yes I go into the different transitions and yes, I would like to delete the resolutions, we have too many and some are duplicates. Is it possible to see beforehand where the resolutions are integrated?

[Charlie Misonne]

Hi @Antonia 

To be honest I'm not entirely familiar with the situation in your screenshot.

Your work item is already closed and you click on the resolution to pick a value? Is that how you end up seeing those 6 values?

Could you also share a screenshot of all resolutions in your Jira please? (the page where you manage the resolutions)

[Bob Dalm]

@Charlie Misonne  @Antonia , 

I believe @Antonia has added resolution to the edit work item screen, thus is simply editing the work item. In that case the transition properties will not apply, causing the entire list to be available. 

You could run some JQL to see where what resolutions are used as a basic approach. 

In a large, complex environment, I'd propably recommend a scripted approach, to also  find references to the resolutions you intend to remove in e.g. filters. 

[Charlie Misonne]

@Bob Dalm yes that's what I was thinking. The workflow property only applies for transitions.

But it used to be impossible to edit the resolution without performing a transition. Did this change?

[Antonia]

Hi @Charlie Misonne So, I close a work item and then it says Closed and then I can still select a resolution and I am shown 6 of them, which is not so nice.

As  @Bob Dalm already said, all the work items already have a resolution, but it's annoying that you can change the resolution later, when the Ticket is already closed and that 6 of them are displayed.

So you both recommend that I write a rule via JQL that tells me which resolutions I have used where? Is there no simple overview?

[Charlie Misonne]

Hi @Antonia 

Is the resolution field on the edit screen of your work items? You can check this by looking at the screen scheme for this particular work type.

Creating a JQL for each resolution is the way to go if you want to see where they are being used.

You can also just press "delete" next to the resolutions (on the screenshot you just provided) and it will display the amount of work items with that resolution value before you confirm the actual deletion.
It will also ask you which other resolution value the items should get.

[Bob Dalm]

@Charlie Misonne Resolution in edit screen allows you to edit the resolution. 

@Antonia - I'd create one filter with all issues (empty JQL) and put it on a dashboard with a 2 dimensional filter statistics gaget with Resolution on the X-axis and Project on the Y-axis.

[Christopher Yen]

Hi @Antonia 

If your process is just setting the resolution to closed which matches the status you can autofill the resolution by adding a rule to the transition in your workflow. In your workflow click the transition(s) to your "Closed" status and you can add a rule to Update an issue field as part of the transition where you can select resolution.

Atlassian does have a useful article to reference regarding configuring resolution and the use case for it here as well

Best practices on using the "Resolution" field in Jira Cloud