Who can customize the Service Managment Portal?

[Dominik]

Hi there,

We use a Confluence space as the content source for our customer portal, meaning the knowledge base displays pages from this space.

When I log in to the portal on support.domain.com as an Org Admin, I see a “Customize” button that lets me choose which pages appear in the portal.

How can I grant access to other users so they can also see and use the “Customize” button?

Thanks for your help.

[Tudor Tofan]

Hi @Dominik !

In Jira terminology, we have customer portals and help centers.

The portal represents a JSM project and this can be briefly customized by the project admin. More details here: https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-portal/

On the other hand, the help center is the main page the customer sees, with all the portals they have access to. To customize this, you need to be a product admin. More details here: https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-help-center/