While creating issue from email, it shows only one Issue type, while doing from Jira, I get options

[Sumantri Suhaimi]

I have added Jira to Gmail, and when I try to create an issue from an email, it shows me only one Issue type, while if I do it straight on Jira, I have multiple Issue types.

Does it need a Gmail to Jira (GtJ) add-on/plug-in

[Tessa Tuteleers]

Hi @Sumantri Suhaimi , 

welcome to the community! 

In Gmail, you can only create issues that support inline creation, meaning that you will probably have some required fields for the other issuetypes, that need to be filled in before creation, and this is not suppported by the Atlassian Cloud for Gmail app. 

- Tessa