Where in new UI can I upload CSV for Organization data?

[Kristi Püümann]

I am setting up a JSM space and would like to pre-fill Organization list via CSV with my existing customer names. I can not find the correct place where this can be done neither org admis settings nor in the JSM space settings. Can someone advise please? Thank you! 

[Ugnius Aušra]

Hey @Kristi Püümann 

You can upload CSV file with customers in JSM project.

Go to customers:

Go to Manage Fields -> Import CSV:

[Kristi Püümann]

Hello @Ugnius Aušra Thank you for this very clear screenshot! As I do not see any of these buttons/options, it can indicate its a rights/grants issue instead. I have org admin as well as current JSM space admin, so its unclear yet what grant I am missing to see these "Import" options. 

[Ugnius Aušra]

@Kristi Püümann 

Can you show what options does it give you? Once you open customers, in the right side, what options does it give you. If i'm not mistaken, project admin permissions is enough for this. 

[Marc -Devoteam-]

Hi @Kristi Püümann 

First select the Customers option, then you will see the buttons mentioned by @Ugnius Aušra 

[Kristi Püümann]

When I select the menu I can either add Customer or Organization, but only manual new entry. No extra button nor option to add anything else for Customer nor for Organization, only create manually one by one.

[Ugnius Aušra]

Well i believe, that your JSM project is missing feature:

You can find in Project settings -> Features:

[mr john]

You can import organizations via Jira Administration → User Management → Organizations → Import CSV. Make sure your CSV has the correct headers and formatting for Jira to recognize the organizations properly.

[Kristi Püümann]

Thanks a lot for quick reply! In cloud version I have no such pattern of menus. Under Jira Admin the User Management allows to add/invite users only and no similar functionalities called "Organization" and no "Import CSV". Can these differences be between could vs non-could versions?